The Parent Company Customer Guarantee

The Parent Company guarantees the quality of any product which carries the Parent Company name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use. We are confident that our customers will find our products satisfactory in every way. However, if for any reason, a retail customer is not completely satisfied with any Parent Company product purchased from an Parent Company Distributor, the customer may return it, or the unused potion thereof, within thirty ( 30 ) days after the purchase, to the Distributor from whom the customer purchased the product. The Distributor must offer the customer a full credit toward the purchase of other Parent Company products or a full refund of the purchase price. This guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused. If the retail customer is not satisfied, the Distributor must honor the product guarantee quickly and courteously, according to the following instructions: Distributor Must Honor Guarantee A Distributor is required to fully complete and provide an official Parent Company Retail Order form with each retail sale made. It is important for the customer to know how to reach the Distributor for more products, questions, etc. The Distributor must maintain a copy of the Retail Order Form for their records so they can properly follow up with their customer. If, however, a customer requests a refund, then the Distributor must complete a "Customer Request for Refund Form", a copy of which is included in the Parent Company Business Administration section of the Career Book. The Distributor is to calculate the amount of the customer's refund or credit due, have the customer sign the refund form, and immediately pay the refund to the customer or apply their credit to other products. The Distributor may then submit the unused returned product, along with the "Customer Request for Refund" form and a copy of the original Retail Order Form to the Parent Company within ten ( 10 ) days of making the refund to the customer. The Parent Company will exchange the returned product with identical replacement product to the Distributor as soon as the product and all documentation has been received. The Parent Company money back guarantee does not apply to products purchased by Distributors, whether or not consumed by them, and this fact must be presented to individuals who become Distributors. The Company maintains a Distributor repurchase policy, according to the guidelines of the Direct Selling Association, which under certain circumstances may provide for repurchase of some products.

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